Illuminate Questions Support Contacts


  • Contact Illuminate Support Directly If...

    Emergency issue or complaint like:

    • "I hate the play button on the kindergarten assessment"
    • "Help, I am in the middle of a test and I cant find a student's answers"
    • "I want to see _____ from my student data"
    • "Why is _____ standard on _____ test"

    Call (949) 242-0343
    Press 1 and give your school name


    Contact JCISD Service Desk If...

    It's a data issue like:

    • "I don't see my students"
    • "I don't have a login"
    • "I need data imported"
    • "I can't see these kids when I go to test"

    Call (517) 768-5299 or submit a ticket at the HELP DESK


    Contact Jennifer Fox or Kara Klotz If...

    It's a front end support issue like:

    • "I want to use Illuminate to build IRIPS"
    • "How do I enter my Fountas & Pinnell data?"
    • "Can I see my classes M-STEP scores?"
    • "I'm interested in Illuminate custom reporting"
    • "I'd like to set up a data entry space for teachers in Illuminate"
    • "It's not an emergency, but I need information around a certain feature in Illuminate"

    Email Kara Klotz at kara.klotz@jcisd.org or Jennifer Fox at jennifer.fox@jcisd.org

    For more questions regarding Illuminate, check the ILLUMINATE FAQ list