Illuminate Questions Support Contacts
Contact Illuminate Support Directly If...
Emergency issue or complaint like:
- "I hate the play button on the kindergarten assessment"
- "Help, I am in the middle of a test and I cant find a student's answers"
- "I want to see _____ from my student data"
- "Why is _____ standard on _____ test"
Call (949) 242-0343
Press 1 and give your school name
Contact JCISD Service Desk If...
It's a data issue like:
- "I don't see my students"
- "I don't have a login"
- "I need data imported"
- "I can't see these kids when I go to test"
Call (517) 768-5299 or submit a ticket at the HELP DESK
Contact Jennifer Fox or Kara Klotz If...
It's a front end support issue like:
- "I want to use Illuminate to build IRIPS"
- "How do I enter my Fountas & Pinnell data?"
- "Can I see my classes M-STEP scores?"
- "I'm interested in Illuminate custom reporting"
- "I'd like to set up a data entry space for teachers in Illuminate"
- "It's not an emergency, but I need information around a certain feature in Illuminate"
For more questions regarding Illuminate, check the ILLUMINATE FAQ list