Contact Illuminate Support Directly If...

Emergency issue or complaint like:

• "I hate the play button on the kindergarten assessment"
• "Help, I am in the middle of a test and I cant find a student's answers"
• "I want to see _____ from my student data"
• "Why is _____ standard on _____ test"

Call (949) 242-0343
Press 1 and give your school name

Contact JCISD Service Desk If...

It's a data issue like:

• "I don't see my students"
• "I don't have a login"
• "I need data imported"
• "I can't see these kids when I go to test"

Call (517) 768-5299 or submit a ticket at the HELP DESK

Contact Kara Klotz If...

It's a front end support issue like:

• "I want to use Illuminate to build IRIPS"
• "How do I enter my Fountas & Pinnell data?"
• "Can I see my classes M-STEP scores?"
• "I'm interested in Illuminate custom reporting"
• "I'd like to set up a data entry space for teachers in Illuminate"
• "It's not an emergency, but I need information around a certain feature in Illuminate"

Email Kara Klotz at kara.klotz1@jcisd.org.

For more questions regarding Illuminate, check the ILLUMINATE FAQ list